Here at Urban Landscapes, client safety and confidentiality are of utmost importance to us and are an essential part of our business’s ethics. We work incredibly hard to ensure that our client’s information is protected and we have a number of measures in place to guarantee their privacy.
We understand that many of our clients choose to work with us not only because they appreciate our work but also because of our professionalism, which is why we go to great lengths to ensure that our clients are comfortable and their information and identity are protected.
We want all of our clients to be rest assured that we are taking all of the steps that we can to ensure their safety and confidentiality, and this starts with our hiring process. All of our staff have DBS checks carried out to ensure that we are making safe recruitment decisions and they also sign confidentiality agreements as part of their employment contracts. Once we have hired new members of staff, they are required to take part in rigorous health and safety training so that they are equipped to protect the safety of themselves and our clients during a project.
We are also actively looking to increase the number of female operatives on our teams, we are currently proud to have two female landscapers. We understand that the landscaping industry can sometimes be perceived as an intimidating environment to start a career in, but we are working hard to help build the confidence of women in the industry to ensure that there are many more highly successful and influential women in landscaping.
During a project, we have measures in place to ensure that our clients feel safe at all times. We understand that for some of our clients having a team working in close proximity to their house can be unnerving. Our team do not need to enter your property unless absolutely necessary and we will always ask permission before doing so. On the rare occasions that we need to employ a specialist sub-contractor, we are incredibly strict with the hiring process. We carefully select and employ contractors that share our values in relation to client confidentiality and privacy and we only choose to work with people that are discreet and have high levels of professionalism.
After a project has been completed, we will often take photographs of our work for marketing purposes, however, we understand that not all clients want them to be used on social media. We always offer our clients the option to approve a select number of images or to say that they do not want the images used for marketing purposes at all. This is something that we take very seriously and we respect our client’s wishes. As part of staff confidentiality agreements, our staff are strictly forbidden to use any photography on their own personal social media.
We have a great passion for the work we do and we value the opportunities where we get to be involved in high-end, custom outdoor projects which is why we always ensure that we are adhering to the highest of standards in terms of the work we do and the service that we provide. Give us a call on 01829 740194 or send us an email at [email protected] to find out how we can help you.
Directly with the client, we constructed and installed a beach themed garden, suitable for Dementia patients
Roof terrace with garden studio and different areas to enjoy, including a seaside themed area
A cool contemporary project on a new build property in Chester.
In this small courtyard development in Hoole, we created a cool split level space for the client who wanted a modern feel.
Directly with the client, we constructed and installed a beach themed garden, suitable for Dementia patients
Read More Large ProjectRoof terrace with garden studio and different areas to enjoy, including a seaside themed area
Read More Medium ProjectA cool contemporary project on a new build property in Chester.
Read More Small ProjectIn this small courtyard development in Hoole, we created a cool split level space for the client who wanted a modern feel.
Read More Outdoor KitchensThank you for getting in touch. We will get back to you as soon as possible.
We are the only London Stone partner in the North of the UK, providing their products on display and the same knowledgeable and friendly customer service you expect from this forward thinking landscaping products company.
Gold Partner status meaning we are approved designers and installers of RENSON® canopies
The Horticultural Trade Association provides a vital contact for identifying and dealing with key garden industry issues and opportunities, and represents industry views to Government and is its voice in the media.
We are members of the Association of Professional Landscapers and are vetted annually to keep up to date with legislation and best practice
Trustmark is the only government endorsed scheme for almost all trades in and around the home
All our operatives are ROLO trained which was introduced to raise the standards of Health and Safety and reduce the risks and accidents throughout the industry
We are accredited with Construction Health and Safety who as an organisation, help businesses and organisations manage their Health and Safety risks and safeguard their reputation
We are members of BALI, the UK’s trade association for the landscaping sector who have a rigorous vetting procedure
T: 01829 740194
E: [email protected]
Urban Landscape Design Ltd, Unit 7d, Barrowmore Enterprise Estate, Great Barrow, Chester CH3 7JS
Company no: 8466269 Registered in England & Wales Copyright 2025 - Urban Landscapes - All Rights Reserved